Does RajaZeus share my data with marketing companies or advertising agencies?

No. RajaZeus does not sell, rent, or share your personal data with marketing companies, advertising agencies, or any third party for the purpose of marketing to you. Your data is used internally only – to operate the platform, process transactions, and improve our services. If you receive any marketing communications from a party claiming to be associated with RajaZeus but you did not sign up for such communications, please report it to us immediately at support@rajazeus.best.

What happens to my data after I close my RajaZeus account?

When you close your account RajaZeus, some of your data must still be retained for a certain period to fulfil legal obligations. Financial transaction records are kept for seven years in accordance with financial legislation. Other data no longer required for a legitimate purpose will be deleted within a reasonable timeframe. Closed accounts will not be used for any marketing activity. If you would like to know exactly what data is still held after account closure, you may submit a data access request to support@rajazeus.best.

Does RajaZeus store my full bank card or e-wallet account details?

RajaZeus does not store the full details of your sensitive financial information, such as your full card number or e-wallet password. When you make a deposit via Touch 'n Go, GrabPay, DuitNow, or FPX, you are redirected directly to the respective provider's secure payment page – RajaZeus never views or stores your financial account login credentials or passwords. We retain only the information needed to verify transactions and process withdrawals back to the same account – such as the account name and displayed account number – but not sensitive security details.

Can I ask RajaZeus to stop sending me promotional emails?

Yes, you may withdraw your consent to receive marketing communications at any time. The easiest way is to click the "Unsubscribe" link found at the bottom of any promotional email we send. You can also update your communication preferences in your account settings under the "Notifications" section, or contact our support team via live chat or email at support@rajazeus.best. Changes will take effect within 48 hours. Please note that you will still receive important transactional emails related to your account, such as deposit confirmations and security notices, even after unsubscribing from promotional emails.

What does RajaZeus do if a data breach occurs involving my information?

Although RajaZeus while comprehensive security measures are in place to prevent data breaches, we have an established incident response plan should a breach occur. Our steps include: immediately containing and investigating the incident to determine its scope and impact; notifying affected players via their registered email within a reasonable timeframe once the breach is confirmed; providing clear guidance on protective actions such as changing passwords; and taking remedial steps to prevent similar incidents from happening again. RajaZeus will also report to the relevant authorities as required under applicable law. The security of your data is our highest priority in every situation.

rajazeus | Privacy Policy – How We Protect Your Personal Data

Table of Contents

01Introduction
02Data We Collect
03How We Use Your Data
04Data Sharing
05Data Security
06Cookies & Tracking Technologies
07Storage & Deletion
08Your Rights
09Children's Data
10Policy Amendments
11Contact Us

This Privacy Policy ("Policy") describes the practices and commitments RajaZeus ("we", "platform") in relation to the collection, use, storage, and protection of your personal data as a user of our platform at rajazeus.best. This Policy applies to all registered players, platform visitors, and any individual who interacts with our services in any capacity.

By using the platform RajaZeus, registering an account, or completing any transaction, you confirm that you have read and understood this Privacy Policy and agree to how we handle your personal data as described herein. This Policy forms part of the Terms & Conditions the broader RajaZeus platform.

If you have any questions about how we handle your personal data, our privacy team is reachable at any time by email at support@rajazeus.best. We aim to respond to all privacy-related inquiries within 48 business hours.

01Introduction – Who We Are and Why Privacy Matters

RajaZeus is a digital entertainment platform operating for Malaysian players. In running our services, we need to collect and process certain personal data to allow you to register an account, make deposits via methods such as Touch 'n Go eWallet, GrabPay, or DuitNow, enjoy your favourite games, and receive assistance from our support team.

We understand that trust is the foundation of our relationship with you. Sharing personal data with any online platform requires confidence that it will be handled responsibly. At RajaZeus, privacy is not merely a legal obligation – it is a core value that guides every operational decision we make.

This Privacy Policy is written to give you a clear and complete picture of our data practices. We avoid overly technical legal language and aim to explain key matters in terms that all Malaysian users can understand, regardless of their educational background or technical experience.

02Personal Data We Collect

RajaZeus collects your personal data through several channels — directly when you provide it during registration or while interacting with the platform, automatically as you use our services, and in some cases from trusted third-party sources.

Data You Provide Directly:

Full legal name as shown on your MyKad or passport.
Date of birth and identification number (MyKad).
Email address and mobile phone number.
Residential address in Malaysia.
Your bank account or e-wallet details used for deposits and withdrawals (e.g., your Touch 'n Go account number, Maybank2u account number).
Identity verification documents (KYC) submitted at our request.
Your communications with our customer support team via live chat or email.

Automatically Collected Data:

IP address and network information.
Device type, operating system, and web browser used.
General geographic location based on IP address (not precise GPS location).
Gaming history, including games played, bet amounts, and outcomes.
Deposit and withdrawal transaction history.
Platform usage patterns and session duration.
Cookie data and similar tracking technologies (see Section 6).

Data Category	Example	Primary Purpose
Identity	Name, MyKad number, date of birth	Registration & KYC
About Us	Email, phone, address	Communications & Security
Financial	E-wallet account number, bank account number	Deposits & withdrawals
Technical	IP, device, browser	Security & anti-fraud
Usage	Game history, sessions	Service improvement
Communication	Customer support logs	Issue resolution & quality

03How We Use Your Personal Data

RajaZeus only uses your personal data for legitimate purposes that are relevant to the services we provide. The following are the primary purposes for which your data is used:

Registration and Account Management: To create and manage your account, verify your identity, and allow you to log in securely.
Financial Transaction Processing: To process your deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks), and other Malaysian payment methods, as well as to process your withdrawal of winnings.
Identity Verification (KYC): To verify that you meet the minimum age requirement (18 years old), that your identity is valid, and to prevent fraudulent activity or money laundering.
Service Delivery: To allow you to access and enjoy all games on our platform, including Live Casino, slots, poker, Sports Betting such as Malaysia Super League and EPL football, badminton, and esports.
Service Communications: To send you account-related emails and messages, such as deposit confirmations, withdrawal notices, security alerts, and policy updates.
Customer Support: To assist you when you contact our support team, resolve complaints, and improve the overall quality of our support service.
Platform Security: To detect and prevent fraud, unauthorized access, account misuse, collusion in poker games, and other unlawful activities.
Legal Compliance: To fulfill applicable legal obligations, including anti-money laundering (AML) requirements and other reporting obligations.
Platform Improvements: To analyse usage patterns and understand how players interact with our platform, so we can make meaningful improvements.
Marketing Communications: To send information about promotions, bonuses, and special offers – only if you have given consent to receive such communications. You may withdraw this consent at any time.

RajaZeus will not use your data for any purpose not stated above without first obtaining your additional consent.

04Data Sharing With Third Parties

RajaZeus does not sell, rent, or trade your personal data to third parties for marketing purposes. However, in the course of operating the platform, we may need to share certain data with trusted service providers in the following circumstances:

Payment Service Providers: When you make a deposit or withdrawal, the necessary transaction information is shared with the relevant payment provider (such as Touch 'n Go, GrabPay, or your bank via FPX) for processing purposes only. These providers are bound by their own privacy policies and may not use your data for any other purpose.
Game Providers: Game providers such as Evolution Gaming and Pragmatic Play may receive the minimum technical data required to deliver the gaming experience to you. Data shared is limited and does not include your full financial information.
Cloud and Infrastructure Service Providers: Your data is stored on servers operated by cloud infrastructure providers who have signed strict confidentiality agreements with RajaZeus.
Identity Verification Services: During the KYC process, your documents may be verified through accredited third-party verification services that are bound by strict confidentiality agreements.
Law Enforcement Agencies: RajaZeus will disclose data to the relevant authorities when required by law or a valid court order.

ℹ️ Important Note: All third parties who receive your data from RajaZeus are contractually bound to use that data solely for the specified purpose and to maintain the confidentiality and security of that data to a standard equal to or exceeding our own.

05Data Security – How We Protect Your Information

RajaZeus continuously invests in security infrastructure to ensure your personal data is protected at every level. The technical and organisational security measures we employ include:

Encryption in Transit: All communications between your device and RajaZeus servers use TLS 1.3 with 256-bit SSL encryption, ensuring that data in transit cannot be intercepted or read by any third party.
Encryption of Stored Sensitive Data: Sensitive information such as passwords and financial data is stored in encrypted or hashed format using modern cryptographic algorithms. Passwords are never stored in plain readable text.
Two-Factor Authentication (2FA): We offer 2FA for all accounts and strongly encourage you to enable it for an extra layer of protection against unauthorised access.
24/7 Monitoring: An automated security monitoring system watches platform activity around the clock to detect any signs of unauthorised access, intrusion attempts, or suspicious activity patterns.
Internal Access Controls: Only RajaZeus staff with a legitimate need to access specific data are permitted to do so. All access is logged and audited on a regular basis.
Regular Security Assessments: The RajaZeus platform undergoes regular independent security assessments and penetration testing to identify and address any vulnerabilities before they can be exploited.

While RajaZeus employs comprehensive security measures, no system is entirely immune to every threat. You also play an important role in protecting your account — use a strong password, never share your login credentials with anyone, and report any suspicious activity to our support team promptly.

In the unlikely event of a data breach that affects your rights and freedoms, RajaZeus is committed to notifying affected players within a reasonable timeframe and taking appropriate remedial action.

06Cookies and Tracking Technologies

Platform RajaZeus uses cookies and similar tracking technologies to enhance user experience and ensure smooth platform operation. Cookies are small text files stored in your web browser when you visit our platform.

Types of Cookies We Use:

Essential Cookies: Required for core platform functions such as login and session management. Without these cookies, the platform will not function properly. These cookies cannot be disabled.
Performance Cookies: Collecting information on how you use the platform — pages you visit, time spent, and any errors encountered. This data is used in aggregate form to improve platform performance.
Functional Cookies: Remembering your preferences such as language, display settings, and other options to provide a more personalised experience on your next visit.
Security Cookies: Helps identify and prevent security threats, including suspicious login attempts and identity fraud.

Managing Your Cookie Preferences: You can control and manage cookies through your browser settings. Most browsers allow you to view, delete, or block cookies. Please note that deleting or blocking essential cookies may affect the functionality of the platform RajaZeus and your gaming experience.

07Data Retention and Deletion

RajaZeus retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with applicable legal requirements.

Active Account Data: For as long as your account remains active or you continue using RajaZeus services, your account data will be retained and maintained.
Financial Transaction Data: Financial transaction records are retained for a minimum of seven years for compliance with financial laws and audit requirements, even after your account has been closed.
Customer Support Communications: Communication logs with the support team are retained for three years for reference and dispute resolution purposes.
Gaming History Data: Game history records are retained for five years for verification and compliance purposes.
Inactive Accounts: If your account shows no activity for twelve consecutive months, we will send a notice to your registered email address. If no response is received before the notice period ends, your account may be closed and your data archived in accordance with our data retention policy.

When your data is no longer needed for any legitimate purpose, RajaZeus will delete or destroy that data securely. Data in digital format is deleted using thorough erasure methods to ensure it cannot be recovered.

08Your Rights Regarding Personal Data

As a player RajaZeus based in Malaysia, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide it within 30 days of receiving your request.

Right to Rectification

If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. You may also update certain information directly through your account settings.

Right to Erasure

In certain circumstances, you have the right to request the deletion of your personal data. Such requests will be assessed against any legal retention requirements that still apply to that data.

Right to Restrict Processing

You have the right to request that we restrict how we process your data in certain situations – for example, while you are disputing the accuracy of your data or during a complaint investigation.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time. We will stop processing for that purpose immediately upon receiving your objection.

Right to Data Portability

Where applicable, you have the right to receive the personal data you have provided to us in a structured, machine-readable format for transfer to another platform.

To exercise any of the rights above, contact our privacy team by email at support@rajazeus.best, stating the right you wish to exercise along with your account details for verification purposes. We will process your request within 30 days of receiving a complete submission.

ℹ️ Note: In some cases, we may not be able to fully fulfill a deletion or data restriction request where legal retention requirements still apply — for example, financial transaction records that must be kept for compliance with Malaysian financial laws. In such situations, we will clearly explain the reasons to you.

09Children's Data & Minor Protection

Platform RajaZeus is strictly limited to individuals aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18.

If you have reason to believe that a child or underage individual has registered an account on RajaZeus or have provided their personal data to us, please contact us immediately at support@rajazeus.best. We will investigate the matter promptly and take appropriate action, including closing the account in question and deleting all collected data.

Parents and guardians concerned about the potential use of this platform by minors in their care are encouraged to use parental control tools available on their devices and browsers to restrict access to adult content and gambling platforms.

10Amendments to This Privacy Policy

RajaZeus reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the way we operate our services.

When we make significant changes to this Privacy Policy, we will notify you through:

A notice displayed prominently on the platform's main page.
An email to your registered email address.
A notification in your account the next time you log in.

Changes will take effect on the date specified in the notice, which will generally be no less than seven days from the date the notice is issued. Continued use of the platform RajaZeus after the effective date of the changes constitutes your acceptance of the updated version of the Privacy Policy. If you do not agree with the changes, you have the right to close your account and discontinue use of our platform.

The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed.

11Contact the RajaZeus Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through any of the following channels:

Privacy Email: support@rajazeus.best (with "Privacy Enquiry" stated in the email subject line)
Live Chat: Available directly on the platform, 24 hours a day, 7 days a week
Response Time: Live chat inquiries answered within 2 minutes; email responses within 48 business hours

Customer support team RajaZeus who are fluent in Bahasa Malaysia are on hand to help you understand your privacy rights and process any data-related requests. We take every privacy enquiry seriously and strive to provide clear, complete, and helpful responses to every request we receive.

Privacy Policy RajaZeus – Your Data, Our Responsibility

RajaZeus Privacy Commitment at a Glance

Bank-Grade 256-Bit SSL Encryption

Your Data Is Never Sold to Third Parties

Full Control in Your Hands

Data Minimization

Full Transparency with No Hidden Agenda

Compliance with Malaysia's Personal Data Protection Act